Shipping Charges & Fees
Our beer is all shipped fresh and direct from Australia's best craft breweries. Where possible we look to absorb the courier costs as much as possible in our pricing.
We're all about supporting local so we've made our shipping prices reflect that.
Shipping Charges
- Metro Shipping is $8.95 per box
- Regional Shipping is $13.95 per box
- Country Shipping is $21.95 per box
There are some regions, such as the Northern Territory, that are inaccessible. Unfortunately we cannot ship to some of these remote regions.
Accurate shipping charges will be calculated at check-out when you enter your shipping address.
Delivery Locations
Every delivery we make comes directly to you from the brewery where it was brewed (or sometimes their warehouse).
Breweries typically dispatch orders daily. As the location we deliver from changes, the amount of time to takes to get delivered can differ, but we provide tracking for all deliveries.
We use Australia Post to ensure you get your beers delivered super fresh and in the best possible condition. In most cases your beer should arrive within 2-3 working days from the day it was dispatched.
Tracking Your Beers
To track your beers, check the tracking number issued to you via email (which is sent when your order has been dispatched from the brewery). Click on the tracking number which will take you through to the ‘track your parcel’ section with the relevant couriers. Click track and you will be able to check the delivery status of your beers.
Returns & Refunds
We know that you are going to love our super fresh beers. If you aren’t completely stoked with your super tasty beers, let us know and we’ll make things good: hugs@beerhug.com.au
Simply return your beers to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. All returns must be sent back via trackable courier only.
Delivery Hours
Our Liquor License allows us to sell beers around the clock, however we are restricted on the times that your beers can be delivered and also by the hours that our couriers & breweries operate. These are as follows;
- Monday to Friday: 6am – 7pm (no weekend deliveries)
- No deliveries Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Year’s Day or 2nd January.
Holiday Delivery Cut Offs
Christmas & New Year’s Delivery Cut Offs
- All orders must be placed by 12 noon 16th December.
We will be dispatching orders during the week however cannot guarantee delivery prior to Christmas.